Glowdrift — Support
Effective date: 2026-06-16 · Last updated: 2026-06-16
Need help with Glowdrift? We're a small team and happy to help.
- Email: support@trelven.com
- Response time: we aim to reply within 3 business days.
Common questions
- Motes: Motes are Glowdrift's in-game currency. Earn them by playing, or buy Mote packs in the Get Motes screen. Spend Motes to unlock worlds, orbs, extra game modes, and Halo charges.
- Buying Mote packs: purchases are processed by Apple under the App Store Terms — Glowdrift never sees your payment details. Mote packs are one-time consumable transactions; there are no auto-renewing subscriptions.
- Restore / Refunds: consumable Mote packs are delivered immediately and can't be "restored" once added to your balance. All purchases are final except as required by law or Apple's policy; refund requests go through Apple at reportaproblem.apple.com.
- My progress or unlocks disappeared: progress, your Mote balance, and your unlocks are stored on-device and synced through your private iCloud when you're signed into iCloud. Reinstalling while signed into the same Apple ID restores them; reinstalling without iCloud will reset progress.
- Privacy: Glowdrift is offline and collects no personal data — see the Privacy Policy.